How we handle your information — on our website and during IT support.
Last updated: March 31, 2026
We do not collect personal information when you browse our site. If you submit information via our contact form, it is used only to respond to your inquiry. We never share or sell your information to anyone.
This site uses Google Analytics to understand how visitors find and use our pages. Google Analytics collects anonymous usage data such as pages visited, time on site, and general location. No personally identifiable information is collected. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We use Calendly for appointment scheduling. When you book a meeting, Calendly collects the information you provide (name, email) under their own privacy policy.
To support your organization, we may keep records of your account numbers and login information for your internet service provider and any cloud-based services we support on your behalf.
We do not keep your passwords in our records unless necessary and with your permission. Whenever possible, we use a separate account from your personal account to manage a device or cloud service.
We make a best effort to retain credentials and account information only as long as they are needed to support your organization. If you would like us to remove stored credentials at any time, just let us know.
We use TeamViewer and macOS Screen Sharing for remote support. For attended devices, we will get your permission before connecting whenever possible. TeamViewer displays a visible indicator when a session is active. macOS Screen Sharing may not always show a visual indicator — this is a system-level setting that varies by device. If we connect via Screen Sharing, we will have discussed it with you beforehand.
For unattended devices we manage (such as a server or conference room Mac), we may connect at any time for maintenance without prior notice. If you happen to be using an unattended device when we connect, that is not cause for concern — routine maintenance is part of our service.
For iPhone and iPad support, we use FaceTime screen sharing, which requires explicit permission from the end user to initiate.
During remote support or on-site visits, we may encounter files, emails, credentials, or other information on your devices. This information is treated as strictly confidential and is never copied, stored, or shared.
Data stored on devices we service remains your property at all times.
Exception: If we encounter evidence of illegal activity during the course of providing support, we reserve the right to discontinue service and cooperate with law enforcement.
In the course of supporting your organization, we may use the following third-party services. Your data may pass through these platforms as part of normal service delivery:
Each service operates under its own privacy policy. We select tools with strong security and privacy practices.
We use third-party payment processors and do not record any financial account information (credit card numbers, bank accounts) in our systems.
Updates to macOS, iOS, and apps may be configured to happen in the background automatically, without your interaction.
Capstan Networks does not sell, rent, or trade personal information to any third party, for any reason.
Our services are directed at businesses and organizations. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.
We may update this policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
Questions about this policy? info@capstannetworks.com — (630) 201-2499